Good morning Boaz – Thank you & Happy Holidays to you & your family as well!
I would welcome the opportunity to meet again. I have attached the 2 texts I sent to you after our phone call & meeting at Panera. I feel we have proceeded the way I communicated. If you are interested in meeting again to clarify any confusion from our last meeting please let me know?
Bob
Text after phone call: I was at the Cape Fear Oncology Facility in Wilmington, NC assisting my handicapped friend George Clinton (You spoke with him briefly) when you contacted Diamond Outlet yesterday. It was not the best time for me to return your call while I am here helping him get his affairs in order but I did not want you to think I was avoiding you. It was good to hear you share that you felt this experience had made you a better person because I feel that the whole ordeal has done the same for me. When my wife & I moved our family from Manhattan to Nashville in 1996 to take over Diamond Outlet we never envisioned being involved with an issue like EGL Israel certs. I was glad to hear that we both agree that these certs being off the market is good for everybody. I was also glad to hear that you are willing to let customers who have purchased diamonds with EGL Israel certs from your store exchange them. My focus has & continues to be the uninformed consumer who purchased diamonds with misleading EGL Israel certs. I have never had any other issue with your business & now that these certs are off the market there is no reason for there to be any issues going forward. My concern going forward is that unsuspecting consumers who purchased EGL Israel certed diamonds in the past thinking they were getting a good deal don’t understand how misleading these certs were and they need to see the information we have put together to simplify the confusion & complexities of inflated grading so they can understand why these certs were so bad. I will call you when I get back in town so we can discuss these concerns. Hope you have a good Mothers Day weekend.
Text after Panera Meeting: I am glad we were finally able to meet face to face and have a discussion about EGL Israel Certs and the events of the past few years. I look forward to receiving your policy regarding customer returns so we have an answer if a customer ask us what they should do if they purchased a diamond with one of these certs and as we discussed the banner on our homepage mentioning your name will be removed.
